1 - Browse through the product categories and click on the photos to see more information about each product.

2 - Click the ADD TO CART button to add the selected product to your cart. You can close the cart screen at this time to continue browsing the store or click the CHECK OUT button to proceed to the CHECKOUT screen.

3 - To check the items in your cart, simply click the shopping bag icon at the top of the site at any time.

4 - To proceed to the CHECKOUT screen, click the shopping bag icon at the top of the site and then click CHECK OUT.

5 - Now enter your email address in the contact field. If you are not yet registered in our store, you will be asked to fill in the remaining registration details afterwards.

6 - After that, choose the desired SHIPPING METHOD.

7 - Now choose the PAYMENT METHOD and, finally, click the
PAY NOW button.

DONE! Your order will be prepared in our stock and further instructions will be sent to you by email.

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Order pickup at physical stores is not available at this time.

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For shipping, we use the services of Correios (PAC and SEDEX) or shipping companies that operate nationwide.

Available shipping options and their respective costs are automatically calculated at Checkout for the customer to choose, based on the indicated location (ZIP code).

Delivery times vary according to the chosen service and the delivery location.

At the checkout, the total shipping cost is added to the total purchase amount.

Once payment approval is confirmed in the system, the customer will receive an email confirmation of their purchase, with all the information regarding their order.

After the products are shipped, the customer will receive an email with all the details and instructions to track the delivery.

The maximum period for the customer to request an exchange, return, or withdrawal is 10 (ten) calendar days after receiving the product.

The request must be made to our Customer Service, through the CONTACT section of the store or by email info@golfsoul.com.br, indicating in the message the order number and the product(s) you wish to return.

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- After requesting an exchange or return from our Customer Service, the customer will receive a shipping code and further instructions for sending the product(s) back to our stock.

- Products must be returned in their original packaging, accompanied by all accessories, labels, and tags.

- Products must not show any signs of use and/or washing.

ATTENTION: Products that do not meet the required conditions for return will be automatically sent back to the original address without prior consultation.

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After analysis and authorization by our internal team, we will initiate the exchange shipment or, in some cases, we may generate a SHOPPING VOUCHER with the full value of the returned products for the customer to use in a new order on our online store, subject to available stock at the time.

The SHOPPING VOUCHER can only be used once.

If the value of the new order is less than the total value of the SHOPPING VOUCHER, a DISCOUNT VOUCHER will be generated with the remaining value, which can be used for a future purchase in our online store.

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For cases in which value refunds apply, the following procedures will be applied:

- Payments via credit cards: The transaction will be fully or partially reversed/cancelled with the credit card administrator. The reversal may appear on up to two subsequent statements.

- Payments via bank slip or PIX: The amount will be refunded exclusively to a current account with the same CPF as registered in the order, belonging to the customer who made the initial payment of the order.

ATTENTION:

- There will be no refund of the shipping cost under any circumstances.

- Value refunds (for exchange/return cases) will only be processed after receipt and analysis of the condition of the products returned to our stock.

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